Refund policy
Here is your customized Return and Refund Policy including your contact details:
Return and Refund Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]
Thank you for shopping with Caslih Fashion Official. We value your trust and aim to provide the best customer experience. Please read our return and refund policy carefully.
1. Returns
We accept returns within 7 days of delivery.
To be eligible for a return:
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The item must be unused, unworn, and unwashed.
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The item must be in its original packaging with all tags attached.
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Proof of purchase (order confirmation or receipt) is required.
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An unboxing video may be required for damaged/wrong item claims.
Items returned without prior approval will not be accepted.
2. Non-Returnable Items
The following items cannot be returned:
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Sale or discounted items
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Customized or altered products
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Innerwear or personal hygiene products
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Gift cards (if applicable)
3. Refunds
Once we receive and inspect your returned item, we will notify you regarding approval or rejection.
If approved:
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Refunds will be processed within 5–7 business days.
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Refunds may be issued to the original payment method or as store credit (as applicable).
Shipping charges are non-refundable unless the product received was damaged or incorrect.
4. Exchanges
We replace items only if they are:
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Damaged
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Defective
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Incorrect size (subject to availability)
To request an exchange, please contact us within 48 hours of delivery.
5. Return Shipping
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Customers are responsible for return shipping charges unless the mistake was from our side.
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We recommend using a trackable courier service.
6. Contact Us
For return or refund requests, contact us:
📧 Email: caslihofficial@gmail.com
📱 WhatsApp: 6238279427
📷 Instagram: @caslihfashionofficial
Please include your order number and clear photos (if applicable) when contacting us.
If you tell me your country, I can adjust this policy to better match local consumer protection rules and make it more legally strong.